mosalla_logos

Support for Mosalla

Thank you for using Mosalla. We are here to help you with any questions or issues you may encounter.

1. Contact Information

The primary way to get support for the Mosalla app is through email.

Email: scalier.foe-7h@icloud.com

When contacting us, please include:

Your device model (e.g., iPhone 13, Samsung S22).
Your app version (found in Settings).
A detailed description of the issue or question.
Screenshots if applicable.

2. Frequently Asked Questions (FAQ)

2.1 How do I change my mosque?

You can change your mosque by tapping the mosque name at the top of the Home page. This will open a map where you can select a different mosque. Your preferences will be saved automatically.

2.2 Why am I not receiving prayer notifications?

Ensure that you have granted notification permissions in your device settings.
Check the Notification Settings in the app’s settings menu to ensure prayer alerts are toggled ON.
Some Android devices have battery optimization settings that can delay notifications. Ensure Mosalla is set to “Don’t optimize” or “Allow background activity.”

2.3 The prayer times are different from my local mosque.

Prayer times are provided and managed by the mosque administrators. If you notice a discrepancy, please contact the administrators of that specific mosque (Student associations Mehnat or MSS).

2.4 How do I find the Qibla?

Tap the Qibla tab in the bottom navigation bar. Ensure you are away from large metal objects or magnetic sources for the most accurate reading. You may need to calibrate your compass by moving your phone in a figure-8 motion.

3. Feedback and Suggestions

We welcome your feedback! If you have suggestions for new features or improvements, please email us at the address above.

4. Mosque Admin Support

If you are a mosque administrator and need help managing your mosque’s prayer times or events, please documentation provided in the admin portal or contact the association leaders directly.

This site is open source. Improve this page.